•Move the device and charger to an environment in which the temperature is between 6-43°C to charge properly.
•Replace with original charger
•Use AC 100-240v power to charge
•Refer to the picture to check and adjust the main body and charging station.
If charging pins have deformed, then replace the charging base.
Contact Tineco Support Team.
A complete description of your problem or questions (with related photo or video) will enable us to support you more efficiently and effectively.