The app needs to connect to your wifi network which contains your network name and other information, and the wifi information can only be obtained via obtaining location permission which increase user's privacy. If you do not agree with authorization to complete configuration and user agreement then you can still use the MODA ONE without connecting to the app..

Our APP does not save personal information. Location information can be read , but personal information is never shared or leaked.

No. The device can only connect to one phone at a time. You will need to log out and connect again.

No. You will need to reconnect the device.

From the Menu bar select setting and then choose "Log Out" at the bottom of the screen

Your login password must be a minimum of 6 characters.

Please make sure your mail address is valid and the verification code will be sent to you, then finish the validation within 24H.

Please choose the same region where your device purchased.

Please check if your home WiFi password is correct
Please check if your home WiFi is 2.4G and not 5G. Please close 5G signal before connecting WiFi.
Please choose the same region where the device purchased.

Please check if your phone's system is:
iOS 9.0 or above; Android 5.0 or above

Yes, MODA ONE was designed to connect to the internet and work with the Tineco app to enhance your product experience and customize your drying preferences. Please follow the instruction manual and app instructions to connect to your network.

A red flashing light is an error indicator that can be caused by a motor malfunction or overheating.
1.Make sure to turn off and unplug your devide.
2. Check that nothing is covering or blocking the air intake at the back of the dryer
3. Twist the air intake cover counter clockwise to remove the cover and make sure any debris or hair is cleared
4. Allow the dryer to cool down, plug it back in and restart the dryer
5. If the product is still not working, please contact Tineco support for further assistance

1.Download the Tineco APP
2.Connect the hair dryer to the power supply
3. Turn on the dryer
4. Press the ""Cool"" button and the ""Max / Auto""button at the same time. The blue LED light ring should begin to flash, indicating that the hair dryer is trying to connect to your phone.
5. Open the Tineco app and select add device and follow the steps to configure your MODA ONE hair dryer

The Tineco MODA ONE is the first smart hair dryer that automatically detects your hair's moisture level and adjusts air flow and temperature to give you healthier and shinier hair. It reduces drying time and helps prevent over-drying or heating your hair.

Max mode sets a high air speed and temperature to dry hair faster.